Refund Policy

This Refund Policy explains when and how refunds are provided for purchases made on Miremi AI, operated by ZAIDIEU LLC. It should be read together with our Terms of Service. By purchasing a subscription or credits, you agree to this Policy.

1. Digital products delivered instantly

Miremi provides digital services. Subscriptions grant immediate access to features, and credits are made available in your account immediately after successful payment and can be consumed right away. Because value is delivered instantly and consumed as you generate creatives, purchases are generally non-refundable except as described below or as required by applicable law.

2. Subscriptions and cancellation

• Cancel anytime. You can cancel your subscription at any time from your account or by emailing us. Cancellation stops future renewals; it does not retroactively refund the current period, and you keep access until the end of the period you have already paid for.
• Cancel before renewal. To avoid being charged for the next billing cycle, you must cancel your subscription before your current billing period ends.
• First-subscription refund window. If you are unhappy with your first paid subscription, contact us within 7 days of the initial charge. You are eligible for a refund if you have used no more than 20% of that billing period's included credits and your account shows no signs of abuse. Approved refunds are issued to the original payment method.
• Renewals. We do not automatically refund a renewal charge, but if you contact us within 7 days of a renewal and have used no more than 20% of that period's included credits, you are eligible for a refund under the same conditions above.

3. Credits and top-ups

• Credits included with a plan reset each billing period and are not separately refundable.
• Separately purchased top-up credits are non-refundable once any part of them has been used. Unused top-up credits are eligible for a refund within 14 days of purchase if none of that top-up has been consumed.
• Credits have no cash value, may only be used within Miremi, and cannot be exchanged for money except where required by law.

4. Situations where we always help

We will promptly correct and, where appropriate, refund:

• Duplicate or accidental charges.
• Billing errors where you were charged the wrong amount.
• Verified technical failures on our side that prevented the Service from delivering what you paid for and that we could not resolve. In such cases we will typically restore the affected credits or refund the affected charge.
• Reported unauthorized charges — we promptly investigate reported unauthorized charges and, where verified, refund or otherwise resolve the affected transaction as appropriate.

5. What is not refundable

• Credits that have already been consumed to generate or edit creatives.
• Dissatisfaction with the creative style or content of AI Outputs, given that outputs are generated by AI and you can preview and choose which to use before downloading. (We are happy to help you get better results.)
• Charges outside the windows described above, except where required by law.
• Purchases made in violation of our Terms of Service or through fraud or abuse.

6. How to request a refund

Email zaidieu@miremiai.com from the email on your account, with your account email, the approximate date and amount of the charge, and a short description of the issue. We aim to respond within a few business days. Approved refunds are issued to the original payment method through our payment processor and may take several business days to appear, depending on your bank or card issuer.

7. Payment disputes and chargebacks

If you believe a charge is wrong, please contact us first so we can resolve it quickly — this is usually the fastest way to get a refund you are owed. If a payment is disputed, we may temporarily restrict access to the affected account or credits while the dispute is being investigated. This does not limit any rights you may have under applicable law or card-network rules. To assist in resolving disputes, we may provide our payment processor with records of the transaction and of your use of the Service.

8. Changes to this Policy

We may update this Refund Policy from time to time. The "Last updated" date reflects the latest version. Purchases are governed by the Policy in effect at the time of the purchase.

9. Contact

For any billing or refund question, contact zaidieu@miremiai.com.